Privacy Policy 99spin
At 99spin, we take seriously our responsibility to protect the personal information of every player. This policy explains in detail how we collect, process, store and protect your data when you use our platform.
Data Protection You Can Trust
99spin applies high security standards to ensure that players' personal information is always kept safe.
SSL Data Encryption
All data transmitted between your device and 99spin's servers is protected with 256-bit SSL encryption — the same standard used by major financial institutions.
Strict Access Controls
Only authorised staff may access player account information, and every access is automatically audited to ensure no misuse occurs.
No Data Selling
99spin does not sell, rent or transfer players' personal information to any third party for marketing purposes without your explicit consent.
Secure Storage
Player data is stored on servers protected by firewalls and intrusion detection systems, with regular backups to prevent loss of information.
Player Access Rights
You have the right to request, correct or delete your personal information at any time. Contact our support team via live chat to begin this process.
Marketing Opt-Out
You can stop receiving marketing communications at any time through your account settings or by contacting our 24/7 customer support directly.
1. Introduction and Scope of This Policy
This Privacy Policy is issued by 99spin ("we", "platform" or "company") and applies to all users who register, browse or use the services provided through the 99spin website. This policy explains how we handle your personal information in line with international data protection best practices.
By registering an account or using any part of the 99spin platform, you acknowledge that you have read and understood this policy. If you disagree with any provision herein, please contact us or stop using this platform.
This policy covers the 99spin website, mobile applications (if any), and all our official communication channels including email and live chat. It does not apply to third-party websites that may be linked from our platform.
2. Personal Information We Collect
99spin collects personal information through several methods to ensure we can provide a safe, fair and responsible service to every player.
Information you provide directly:
- Full name as stated on your identity card (MyKad)
- A valid email address for communication and account verification purposes
- Mobile phone number for two-factor authentication and support communication
- Date of birth for age verification purposes (21 years and above)
- Payment method details used, such as your Touch 'n Go eWallet number, DuitNow, FPX details or cryptocurrency wallet address
- Information submitted during the account verification process (KYC)
Information collected automatically:
- IP address of the device used when logging in or playing
- Device type, operating system and web browser
- Session data including login time, session duration and game activity
- Cookies and similar tracking technologies for analytics and security purposes
- Transaction logs for deposits, withdrawals and betting activity
3. Purpose and Basis for Data Processing
Your personal information is processed by 99spin based on contractual necessity, legitimate interests, your consent or legal compliance obligations. The following are the main purposes of our data processing:
- Player account registration and management, and identity verification (KYC)
- Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost, USDT, BTC and ETH, and withdrawals within 5–30 minutes
- Verification and payment of bonuses including welcome bonuses and VIP cashback
- Provision of 24/7 customer support via live chat and email
- Detection and prevention of fraud, money laundering and suspicious activity
- Compliance with international licensing requirements and responsible gambling obligations
- Improvement of the user experience and personalisation of platform content
- Marketing communications (subject to your consent)
We will not process your personal information for any other purpose not mentioned here without first notifying you and obtaining the necessary consent.
4. Sharing Information with Third Parties
99spin respects the confidentiality of your information. Under normal circumstances, we do not share your personal information with outside parties. However, limited sharing may occur in the following situations:
- Payment processors: Transaction information is shared with legitimate payment processors to facilitate your deposits and withdrawals
- Game service providers: Non-identifiable game statistics are shared with game providers for the purpose of result verification
- Regulatory bodies: Certain information may be disclosed to licensing authorities or regulatory bodies if required by law
- Law enforcement: We comply with valid court orders or official requests from law enforcement agencies
All third parties working with 99spin are required to comply with strict data protection standards and are not permitted to use your information for any other purpose.
5. Data Security Measures
Protecting your personal information is a priority for 99spin. We implement multiple layers of technical and organisational protection to prevent unauthorised access, disclosure, alteration or loss of data.
- Encryption of data in transit using TLS/SSL protocols
- Encryption of data stored in databases using industry standards
- Two-factor authentication (2FA) for player account access
- Firewall systems and real-time threat detection
- Regular security audits by the internal security team
- Role-based access controls for platform staff
- Mandatory cybersecurity training for all staff
While we take all reasonable steps, no data transmission system over the internet can be guaranteed 100% secure. We encourage you to use a strong password and not share it with anyone.
6. Information Retention Period
99spin retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as your account remains active. The following are our general data retention guidelines:
- Active account data: Retained for the duration your account is active and for a reasonable period after account closure
- Financial transaction records: Retained in accordance with international licensing and financial compliance requirements
- Support communication logs: Retained for reference and quality control purposes
- Cookie data: Retention periods vary by cookie type — please refer to our cookie policy for more information
Once the retention period ends, your information will be deleted or anonymised in a secure and irreversible manner.
7. Player Rights Regarding Personal Data
As a 99spin player, you have certain rights concerning your personal information. We are committed to respecting and facilitating these rights:
- Right of Access: You may request a copy of the personal information we hold about you
- Right of Rectification: You may ask us to correct information that is inaccurate or incomplete
- Right of Erasure: In certain circumstances, you may ask us to delete your personal information
- Right of Restriction: You may ask us to limit the processing of your information in certain circumstances
- Right to Object: You may object to the processing of your information for direct marketing purposes
- Right to Data Portability: You may request your information in a machine-readable format
To exercise any of these rights, please contact the 99spin customer support team via 24/7 live chat or by email at the address shown below. We will endeavour to process your request within a reasonable timeframe.
8. Use of Cookies and Tracking Technologies
99spin uses cookies and similar technologies to improve the user experience, ensure account security and analyse platform usage patterns. Cookies are small text files stored on your device by your web browser.
Types of cookies we use:
- Essential cookies: Required for basic platform functions such as login authentication and session security
- Performance cookies: Collect information on how players use the platform for ongoing improvement
- Functional cookies: Store your preferences such as language and display settings
- Analytics cookies: Help us understand platform traffic and usage patterns
You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect some functions of the 99spin platform.
9. Changes to This Privacy Policy
99spin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements or platform operations. Any significant changes will be communicated to you via:
- Notices posted on the 99spin platform homepage
- Notifications sent to the email address registered with your account
- Notifications within your account when you log in
The "Last Updated" date shown at the top of this page indicates when the latest version of this Privacy Policy takes effect. Continued use of the 99spin platform after changes take effect is considered acceptance of the updated version.
We encourage you to check this page from time to time to stay informed about how we handle your personal information.
10. How to Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:
- Live Chat 24/7: Available directly on the 99spin platform — the fastest way to get a response
- Email: [email protected]
Our support team operates in Malay and English. We aim to respond to every privacy-related enquiry promptly and professionally.
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