99spin Terms and Conditions of Use

1. Acceptance of Terms and Conditions

By registering, accessing or using any part of the 99spin platform, you acknowledge that you have read, understood and agreed to be bound by the terms and conditions contained in this document, together with all other policies published on this website, including the Privacy Policy and Responsible Gambling Policy.

These terms and conditions constitute a legally binding agreement between you ("User") and 99spin ("Platform", "we"). Continued use of this platform after any amendment to the terms is deemed as your acceptance of those changes.

2. User Eligibility

Use of the 99spin platform is restricted to individuals who meet all of the following conditions at the time of registration and throughout the period of use:

• Aged at least 21 years old.
• Not prohibited from participating in online gambling activities by any law or regulation applicable to you.
• Registering using true, accurate and up-to-date personal information in your own name only.
• Have never had an account closed or suspended by 99spin for fraud or breach of terms previously.
• Acting in a personal capacity and not on behalf of or at the direction of any other third party.

3. Account Registration and Management

Each user is permitted to hold only one active account on the 99spin platform at any one time. Holding multiple accounts by the same individual, whether using different information or different IP addresses, is strictly prohibited and may result in all associated accounts being closed.

During registration, you are required to provide complete and accurate information, including your full name as per your identity card (MyKad), an active email address, and a valid mobile number. This information will be used for identity verification and payment processing purposes.

You are fully responsible for keeping your password and account login details confidential. You must notify us immediately if you become aware of any unauthorised access to your account. 99spin will not be liable for any losses arising from unauthorised access resulting from the user's own negligence.

4. Deposits and Payment Methods

The 99spin platform accepts deposits through a range of secure and recognised payment methods. The minimum deposit amount per transaction is RM50, regardless of the payment method chosen.

Payment methods available on this platform include:

• Touch 'n Go eWallet — Malaysia's local digital wallet
• DuitNow — Malaysia's instant money transfer system
• Online banking via FPX (including major Malaysian banks)
• Boost — digital wallet
• Cryptocurrency: USDT, BTC and ETH

All deposited funds must come from a legitimate source and must be your own. Using a third party's payment method without written authorisation from 99spin is prohibited and may result in the account being suspended pending investigation.

5. Withdrawals

Users may request a withdrawal at any time subject to the following conditions. The minimum withdrawal amount per request is RM100. Withdrawals are typically processed within 5–30 minutes after the request is confirmed.

Before the first withdrawal is processed, users are required to complete the identity verification process (KYC) by submitting a copy of their MyKad or a valid identification document. This is a standard security measure to protect your funds.

Additional conditions that must be met before a withdrawal is approved:

• All bonus wagering requirements associated with the account balance have been fully met.
• There is no active investigation relating to your account.
• The bank account or e-wallet details provided belong to the registered user.
• The withdrawal request is submitted using the same method as the deposit (where applicable).

99spin reserves the right to request additional documents for compliance verification purposes before approving any withdrawal it deems necessary, without being required to provide a reason.

6. Bonuses, Promotions and VIP Programme

All bonuses and promotional offers provided by 99spin are subject to the specific conditions attached to each promotion, including validity period, wagering requirements and withdrawal limits, which may vary.

The welcome bonus offered to new members is a 100% first deposit bonus of up to a maximum of RM500. The wagering requirement for this bonus is 10 times the bonus amount received. For example, if you deposit RM100 and receive a RM100 bonus, the total wagering amount that must be reached is RM1,000 (RM100 x 10) before the bonus winnings can be withdrawn.

The 99spin VIP programme consists of five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier provides a different weekly cashback rate, ranging from 0.3% for the Bronze tier to 1.5% for the Diamond tier. VIP tier progression is determined based on the user's betting activity over time.

• Bonuses cannot be transferred between accounts or exchanged directly for cash.
• Using multiple accounts to obtain bonuses is prohibited and will result in all bonuses being cancelled.
• 99spin reserves the right to modify, suspend or cancel any promotion at any time.
• In the event of bonus system abuse, 99spin reserves the right to forfeit all associated winnings.

7. Betting and Game Rules

All games available on the 99spin platform, including online slots, live casino, sports betting and 4D lottery, are subject to their respective game rules, which can be found within the relevant game interface. Users are responsible for understanding the rules of each game before participating.

The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical error that can be verified by the 99spin technical team. In the case of a proven technical error, 99spin reserves the right to void or adjust the relevant bets and payouts.

Confirmed bets cannot be cancelled except under certain circumstances such as the cancellation of a sports match or a technical fault acknowledged by 99spin. Any dispute regarding a betting outcome must be submitted to the support team within 48 hours of the incident.

8. Prohibited User Conduct

Users are strictly prohibited from carrying out any of the following actions while using the 99spin platform. Violations of these prohibitions may result in permanent account suspension or closure without any compensation:

• Using automated software, bots, scripts or any unauthorised third-party tools to interact with the platform.
• Transferring funds between different user accounts with the intent of avoiding wagering requirements.
• Collaborating with other users to manipulate game outcomes or the bonus system (collusion).
• Providing false information during registration or the identity verification process.
• Exploiting any system vulnerability or bug discovered without reporting it to 99spin.
• Conducting money laundering activities or financing illegal activities through this platform.
• Using the platform for business purposes, including offering betting services to third parties.

9. Account Suspension and Closure

99spin reserves the right to suspend or close a user's account for reasons related to terms violations, fraud, suspicious activity, or at the user's own request. Such decisions will be communicated to the user via their registered email.

If an account is closed due to a terms violation by the user, 99spin reserves the right to forfeit all or part of the balance in that account, including cash, bonuses, and any pending withdrawals. Additional legal action may be taken if the losses incurred are of a criminal nature.

Users who wish to voluntarily close their account may do so by contacting our 24/7 support team. Any eligible balance will be returned in accordance with standard withdrawal procedures, subject to identity verification and the fulfilment of all relevant wagering requirements.

In the context of responsible gambling, users may also request a temporary or permanent self-exclusion feature if they feel the need to stop playing for a period of time. Please visit our Responsible Gambling page for more information.

10. Limitation of Liability and Disclaimer

The 99spin platform is provided on an "as is" and "as available" basis. To the extent permitted by applicable law, 99spin disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

99spin is not liable for any losses suffered by users as a result of service disruptions, technical errors, third-party hacking, or any event beyond our control that prevents access to the platform. This includes but is not limited to internet disruptions, server failures, and natural disasters.

Gambling involves financial risk. 99spin makes no guarantee of winnings to users. Users are solely responsible for their betting decisions and must only use funds they can afford to lose.

11. Personal Data Protection

99spin respects user privacy and is committed to protecting the personal information collected. The collection, use, and storage of your personal data is subject to our Privacy Policy, which forms part of this terms agreement.

By accepting these terms, you give 99spin consent to process your personal data for the purposes of account management, financial transaction processing, compliance with KYC and AML (Anti-Money Laundering) requirements, service communications, and platform improvements.

Your personal information will not be sold to third parties. Please refer to our Privacy Policy for a full understanding of our data handling practices.

12. Amendments to Terms and Disputes

99spin reserves the right to modify, add, or remove any part of these terms and conditions at any time. Amendments take effect immediately upon publication on this website. It is the user's responsibility to review these terms periodically to stay informed of any changes.

If you do not agree with the amendments made, you have the right to stop using the platform and request account closure. Continued use after amendments are published is considered acceptance of those changes.

Any disputes arising from the use of the 99spin platform will first be resolved through an internal resolution process. If no resolution is reached, the dispute may be referred to the relevant arbitration body under the international licensing jurisdiction under which 99spin operates. These terms are governed by the laws applicable to this platform's international licence.

For any enquiries regarding these terms and conditions, please contact our support team, available 24/7 via live chat or email at [email protected].